Terms of Service

unidorms.ph (“we”, “us”) is an online marketplace connecting Filipino university students (“Students”) with landlords and dormitory operators (“Hosts”) offering rooms and bedspaces. We are based in Quezon City, Philippines. Operating-entity registration details (DTI/SEC, BIR) will be updated here when finalized.

You must be at least 18 years old (or have verifiable parental consent) to use unidorms.ph. Students must be enrolled at a recognized Philippine university or college. Hosts must own, manage, or be authorized to sublet the listed unit, and must complete KYC verification before listings go live.

Hosts are responsible for the accuracy of their listings (photos, address, price, amenities, rules). Materially misleading listings may be removed and may trigger refund under our 24-Hour Move-In Fraud Guarantee. We may verify listings but do not warrant their accuracy.

A reservation is created by the Student paying a flat ₱2,500 down payment online. This amount is credited toward the Student's first month's rent. The Student pays ₱0 in platform fees; the ₱2,500 is retained by unidorms.ph as the marketplace success fee, effectively absorbed by the Host out of the first month's rent.

• Successful settlement (move-in confirmed, no validated dispute in the 24-hour fraud window): unidorms.ph retains the ₱2,500 as the marketplace success fee. On move-in day the Student pays the Host directly, on-site, the remaining first month's rent (Total Rent − ₱2,500) plus the 100% whole security deposit. Subsequent monthly rent is arranged off-platform via post-dated checks or direct transfer.
• Student-initiated cancellation or no-show: the ₱2,500 is split between Student refund and Host payout according to the snapshotted cancellation policy on the reservation. The portion the Student does not receive back is paid to the Host as compensation for the lost booking. unidorms.ph retains no portion of it on cancellation.
• Host-initiated cancellation, failed inspection, or validated fraud: 100% refund of the ₱2,500 to the Student through the original payment channel. No payout to the Host.

unidorms.ph never touches, holds, or facilitates the security deposit or any rent payment beyond the ₱2,500 down payment described above. The security deposit remains 100% whole and is paid by the Student to the Host directly on move-in.

After move-in confirmation, the Student has 24 hours to inspect the unit and file a dispute via the platform. Validated disputes (e.g., the unit materially differs from the listing, denied access, serious safety issues) result in a full refund of the ₱2,500 down payment. The dispute process is described in /policies.

Cancellation refunds for Student-initiated cancellations follow the cancellation policy snapshotted onto the reservation at booking — Flexible, Moderate, or Strict — as detailed in /policies. Hosts cannot change the cancellation policy of an existing reservation; edits to a listing apply only to future reservations. Host-initiated cancellations and validated fraud disputes always refund the full ₱2,500 to the Student, regardless of policy.

The ₱2,500 down payment is processed via Xendit (GCash, Maya, GrabPay, cards, online banking) or, as a fallback, manual GCash. Refunds are issued through the same channel where possible and may take 3–5 business days. The Host's share of the first month's rent (Total Rent − ₱2,500) and the security deposit are collected directly by the Host from the Student on move-in day; unidorms.ph is not a party to those payments.

Payout-detail accuracy is your responsibility. Hosts must enter their GCash number, account-holder name, and any other payout details accurately. unidorms.ph dispatches payouts (cancellation forfeit-to-host disbursements) to whatever GCash number the Host has on file at the time of the payout. If a Host enters an incorrect GCash number, a number registered to a third party, a mistyped name that fails the channel's name-match check, or otherwise provides inaccurate payout details, unidorms.ph is not liable for funds sent to the wrong account, lost in transit, or held by the payment provider as a result. The Host is solely responsible for recovering such funds from the recipient or the payment provider. The Host may correct their payout details for future payouts at any time from their dashboard.

The same accuracy obligation applies to Students for any payout destination information they supply (e.g., for manual-GCash refund fallbacks where the original payment channel cannot be refunded automatically).

You may not use unidorms.ph to discriminate unlawfully, post false or misleading listings, circumvent the platform to take payments off-platform, infringe intellectual-property rights, harass other users, or attempt to disrupt the service.

We may suspend or terminate accounts that violate these terms, including for repeated false claims, harassment, or off-platform-payment circumvention. Hosts whose KYC is revoked will have their listings unlisted.

unidorms.ph is a marketplace; we do not own or operate the listed units. To the maximum extent permitted by Philippine law, unidorms.ph’s aggregate liability arising out of or in connection with these Terms is limited to the ₱2,500 down payment actually paid by the affected user for the reservation giving rise to the claim.

By using unidorms.ph you consent to do business electronically under Republic Act 8792 (Electronic Commerce Act). Leases generated on the platform are SHA-256 hashed for integrity and intended to be legally enforceable under RA 8792.

We may update these Terms. Material changes will be announced in-app or by email; continued use after a change constitutes acceptance.

General: hello@unidorms.ph · Legal: legal@unidorms.ph · Data Privacy: dpo@unidorms.ph.